Support
Need help with True Serving? Check out the FAQs below or contact us directly.
Frequently Asked Questions
What's free, and what needs Plus?
Logging meals by hand, food search, barcode scanning, your meal history, goals, the progress calendar, Apple Health and all charts are free. True Serving Plus adds photo calorie estimates, the Coach chat and the AI-written Insights overview.
How does the free trial work?
On the Plus screen, choose the monthly or yearly plan and start your free week. You won't be charged during the week. When it ends, the plan you chose starts automatically. To avoid being charged, cancel at least 24 hours before the week is up in Account → Manage Subscription. The free trial is available once per Apple Account.
How do photo estimates work?
Tap the camera and the scan opens right away. First hold your phone above the plate so the whole plate fits in the circle; you'll get a green check when that photo is taken. Then lower your phone toward you and slowly sweep left and right in front of the plate. You don't need to get up or walk around your food. The estimate starts on its own and shows each food with its calories, protein, carbs and fat. You can also pick a photo from your library with the photo button on the scan screen.
The estimate isn't quite right. Can I fix it?
Yes. Tap "Not right? Add Details and Try Again" and add what the photo can't show, like "cooked in butter," "large size" or "ate half," and the App estimates again. This also works for meals you've already saved today. You can also change any food or amount yourself, or enter a weight if you used a kitchen scale.
Why does the App ask to share data with Google Gemini?
The AI features run on Google's Gemini AI, so your meal photos or meal summaries have to be sent to Google to get a result. The App asks first and explains what's shared. Apple Health data is only included if you turn it on. You can change this anytime in Account → AI. See our Privacy Policy for details.
I reached a daily limit. When does it reset?
Plus includes generous limits to keep AI costs fair: 20 photo estimates a day (200 a month), 20 Coach messages a day, 5 restaurant lookups a day (75 a month) and 10 Insights overviews a day (120 a month). Daily limits reset at midnight, and monthly limits reset on the 1st. The App shows when each one resets, and you can always log a meal by hand.
How accurate are the calorie estimates?
Estimates are a starting point, not an exact measurement. Scanning from the top and the side helps with portion sizes, but sauces, oils and hidden ingredients are hard to see in a photo, so adding details helps the most. Check the foods and amounts on the review screen before you save.
How do I connect Apple Health?
Go to Account → Apple Health → Connect Apple Health. To change what the App can read later, open the Health app, tap your profile, then Apps → True Serving.
How do I cancel my subscription?
In the App, go to Account → Manage Subscription. Or open Settings on your iPhone or iPad, tap your name, then Subscriptions → True Serving Plus. You keep Plus until the end of the period you've paid for.
How do I restore my purchase on a new device?
Open Account and tap "Restore Purchases." Make sure you're signed in with the same Apple Account you used to subscribe.
Are my meals backed up?
Your meals are stored on your device and included in your regular iCloud or computer backup. If you delete the App, its data is deleted too.
Still Need Help?
We're here to help! Send us an email and we'll get back to you as soon as possible.